What to Do in a Plumbing Emergency

If water is escaping, focus on safety and limiting the flow. These are general first steps; the right action depends on your property and the source of the problem.

Burst pipe or major leak

Turn off the main water supply at the stopcock if you can reach it safely. In many homes it is beneath the kitchen sink, though it may be elsewhere. Do not force a seized valve. Once the supply is off, opening a cold tap can help release water remaining in the pipework. Catch water where possible and move belongings away from the affected area. Read about burst pipe repairs.

Water near electrics

Keep away from affected sockets, switches, lights, appliances and wet electrical areas. Do not handle electrical equipment while standing in water. Seek help from an appropriately qualified electrician or the relevant emergency service if there is immediate danger.

Overflowing toilet

Stop flushing. If you can safely identify the toilet's isolation valve, turn off its water supply. Keep people away from contaminated water and explain whether the toilet is blocked, continuously filling or leaking from a connection. See Toilet Repairs.

Leaking radiator

Protect the floor, avoid hot water and contact a plumber. If you know how to safely isolate the radiator, you may be able to limit the leak; do not tamper with unfamiliar heating controls. See Radiator Repairs.

Who to call

Contact DHS Plumbing with your postcode, the source of the water and whether the supply is isolated. We will confirm availability and whether the work is within our scope. For issues involving gas, electrical hazards, public mains or sewage infrastructure, we can appoint the appropriate qualified professional, utility or emergency service.

Contact DHS Plumbing or call 01529 303012.